Terms of service

TERMS OF SERVICE

Last Updated: September 21, 2026

Welcome to SolvieraHome.

These Terms of Service (“Terms”) govern your access to and use of the website www.solvierahome.com (the “Site”), including any purchases, products, services, features, content, and functionality made available through the Site (collectively, the “Services”).

The Site and Services are operated by:

Company Name: Shenzhen Seranrong International Trading Co., Ltd.
Registration No.: 91440300MAKCTJB127
Trading Name: SolvieraHome
Email: support@solvierahome.com
Tel: 15969274239
Address: Room 502, No. 107, Central Area, Liutang Old Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

Throughout these Terms, “SolvieraHome,” “we,” “us,” and “our” refer to Shenzhen Seranrong International Trading Co., Ltd.

By visiting the Site, creating an account, placing an order, purchasing a product, or otherwise using our Services, you agree to be bound by these Terms and by the policies referenced in these Terms.

Please read these Terms carefully before using our Site. If you do not agree with these Terms, you should not access or use the Site or purchase products from us.

Nothing in these Terms is intended to limit or exclude any rights you may have under applicable consumer protection laws that cannot legally be limited or excluded.

1. ELIGIBILITY AND ONLINE STORE TERMS

By using the Site, you represent that you are at least the age of majority in your country, state, or region of residence, or that you are using the Site with the permission and supervision of a parent or legal guardian where permitted by law.

You may not use our Site, Services, or products for any unlawful, fraudulent, unauthorized, or prohibited purpose.

You must not introduce viruses, malware, malicious code, automated attacks, or other harmful technologies into the Site or interfere with the security or operation of the Site.

A violation of these Terms may result in the suspension or termination of your access to the Services.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, materials, prices, and other information displayed on the Site are accurate.

However, actual product colors and appearance may vary slightly due to differences in lighting, photography, manufacturing batches, screen settings, and device displays.

Minor variations that do not materially affect the normal use or functionality of a product may occur.

Product packaging may also change from time to time.

We reserve the right to:

  • modify product descriptions or specifications;

  • discontinue products;

  • limit quantities available for purchase;

  • restrict sales to certain individuals, regions, or jurisdictions; and

  • correct errors or inaccuracies on the Site.

All products are subject to availability.

Nothing in this section limits any statutory rights you may have regarding goods that are defective, damaged, materially different from their description, or otherwise non-compliant with applicable law.

3. PRODUCT USE AND SAFETY

You are responsible for using products according to their intended purpose and in accordance with any instructions, warnings, labels, or safety information supplied with the product.

Certain products sold on the Site may contain batteries, electrical components, LED lighting, small parts, decorative components, or other materials requiring appropriate care.

Unless a product is expressly identified as being suitable for children, our home décor and decorative products should not be treated as toys or provided to children without appropriate adult supervision.

You should discontinue use of any product that appears damaged, defective, overheated, unsafe, or unsuitable for its intended purpose and contact us at support@solvierahome.com.

4. PRICES AND CURRENCY

Product prices are displayed on the Site in the currency selected or made available for your location.

We may change product prices at any time without prior notice. Any price change will not normally affect an order that we have already accepted, except where there is an obvious pricing error or where otherwise permitted by applicable law.

Prices displayed at checkout will be the prices applicable to your order, subject to applicable taxes, shipping charges, duties, and other charges disclosed during checkout or otherwise required by law.

Currency conversions displayed on the Site may be approximate. Your bank, card issuer, payment provider, or other financial institution may apply its own exchange rate or foreign transaction fees, for which we are not responsible.

5. ORDERS AND ORDER ACCEPTANCE

Submitting an order through the Site constitutes an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that we have accepted your order. We reserve the right, to the extent permitted by law, to accept, reject, limit, or cancel an order.

We may cancel or refuse an order for reasons including:

  • product unavailability;

  • incorrect product or pricing information;

  • suspected fraud or unauthorized transactions;

  • payment authorization failure;

  • shipping restrictions;

  • suspected resale or commercial purchasing activity;

  • violation of these Terms; or

  • other legitimate operational or legal reasons.

If we cancel an order after payment has been successfully collected, we will refund the applicable amount to the original payment method, subject to payment-provider processing times.

6. BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information when placing an order or creating an account.

This includes your name, email address, telephone number, billing information, shipping address, and payment information.

You are responsible for reviewing your order information before submitting your order.

If you discover an error after placing an order, please contact us as soon as possible at support@solvierahome.com.

We cannot guarantee that an order can be modified or cancelled after it has entered processing or has been shipped.

7. PAYMENTS

Payments are processed through third-party payment providers made available through our Site.

By submitting payment information, you represent that:

  1. you are authorized to use the payment method provided;

  2. the information you provide is accurate; and

  3. you authorize the applicable charges for your order.

We do not directly control the processing systems of independent payment providers. Their services may also be subject to their own terms, conditions, and privacy policies.

We reserve the right to perform reasonable fraud-prevention and transaction-verification procedures before accepting or fulfilling an order.

8. SHIPPING AND DELIVERY

We offer shipping to eligible destinations according to our Shipping & Delivery Policy.

Delivery times shown on the Site are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including customs clearance, carrier delays, weather conditions, public holidays, transportation disruptions, incorrect delivery information, government measures, natural events, and other circumstances.

Orders containing multiple products may be shipped separately and may arrive at different times.

Customers are responsible for providing a complete and accurate delivery address.

Where permitted by applicable law, additional costs resulting from incorrect or incomplete delivery information supplied by the customer may be charged to the customer.

Please review our current Shipping & Delivery Policy on the Site for further information regarding processing times, shipping estimates, tracking, and delivery.

9. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling charges, or other governmental charges imposed by the destination country or region.

Unless expressly stated at checkout that such charges are included, these charges may be the responsibility of the customer.

Customs rules vary by country. Customers are responsible for complying with applicable import requirements in their destination country.

We are not responsible for customs delays or charges imposed independently by customs authorities, carriers, or governmental agencies, except where applicable law provides otherwise.

10. RETURNS, REFUNDS, AND DAMAGED PRODUCTS

Returns, refunds, exchanges, damaged products, missing items, and related requests are governed by our current Return & Refund Policy, which forms part of these Terms.

Please review that policy before making a purchase.

Where there is any conflict between this section and our Return & Refund Policy regarding the procedure, eligibility period, or conditions for a return or refund, the Return & Refund Policy applicable at the time of your purchase will apply, subject always to any mandatory consumer rights available to you under applicable law.

Nothing in our Return & Refund Policy or these Terms limits statutory rights that cannot legally be waived.

11. SUBSCRIPTIONS, PRE-ORDERS, AND SIMILAR PURCHASES

Certain products or Services may, from time to time, be offered as subscriptions, pre-orders, recurring purchases, or similar arrangements.

Where such options are available, additional terms disclosed at the time of purchase and our applicable Cancellation Policy will apply.

For recurring purchases, the applicable price, billing frequency, renewal conditions, and cancellation options will be disclosed before the customer completes the purchase where required by applicable law.

12. PROMOTIONS AND DISCOUNT CODES

From time to time, we may offer discounts, promotional codes, gifts, special offers, or limited-time promotions.

Unless otherwise stated:

  • promotions cannot be combined;

  • promotional codes have no cash value;

  • promotions may be limited to specific products, customers, countries, or periods;

  • promotions may be subject to minimum purchase requirements; and

  • promotions may be changed or withdrawn where legally permitted.

Additional promotion-specific terms may apply and will be disclosed with the applicable promotion.

13. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information on the Site.

If a material error affects an order you have already placed, we may contact you to provide corrected information and, where appropriate, give you the option to confirm or cancel the affected order.

Nothing in this section affects rights provided to consumers under applicable law.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, the Site and its contents—including text, graphics, logos, icons, photographs, product images, videos, page layouts, branding, designs, software, and other materials—are owned by or licensed to SolvieraHome and are protected by applicable intellectual property laws.

You may access and use the Site for personal, non-commercial shopping purposes.

Without our prior written permission, you may not reproduce, copy, modify, distribute, republish, sell, license, scrape, commercially exploit, or create derivative works from the Site or its content except where permitted by applicable law.

All trademarks, trade names, logos, and branding displayed on the Site remain the property of their respective owners.

15. REVIEWS, COMMENTS, AND USER CONTENT

If you submit a review, photograph, comment, suggestion, feedback, or other content to us or through the Site, you represent that you have the right to submit that content.

You must not submit content that:

  • violates any applicable law;

  • infringes intellectual property, privacy, publicity, or other rights;

  • contains knowingly false or misleading information;

  • contains malicious software;

  • is threatening, abusive, defamatory, obscene, or unlawful; or

  • impersonates another person.

To the extent permitted by law, by voluntarily submitting content intended for public display, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute that content in connection with operating, promoting, and improving SolvieraHome and our Services.

We may remove user-generated content that violates these Terms or applicable law.

16. THIRD-PARTY SERVICES AND LINKS

Our Site may contain links to third-party websites, applications, payment providers, social media services, analytics providers, shipping services, or other third-party services.

We do not control independent third-party services and are not responsible for their content, availability, privacy practices, security, or terms.

Your use of a third-party service may be governed by that third party's own terms and policies.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

17. SHOPIFY

Our online store is hosted using Shopify's e-commerce platform.

Shopify and other technology providers may process information as necessary to provide website, checkout, payment, security, analytics, and related functionality.

Our collection and use of personal information is further described in our Privacy Policy.

18. PRIVACY AND PERSONAL INFORMATION

Your submission and our processing of personal information through the Site are governed by our Privacy Policy and applicable privacy and data protection laws.

Please review our Privacy Policy carefully to understand how personal information may be collected, used, disclosed, stored, and otherwise processed.

19. PROHIBITED USES

You may not use the Site or Services:

  • for any unlawful or fraudulent purpose;

  • to violate any applicable law or regulation;

  • to infringe our intellectual property rights or those of another person;

  • to harass, threaten, abuse, defame, or unlawfully discriminate against another person;

  • to submit false or misleading information;

  • to transmit malware, viruses, or malicious code;

  • to collect personal information about others unlawfully;

  • to spam, phish, pharm, scrape, crawl, or interfere with the Site through unauthorized automated means;

  • to circumvent security or access-control measures;

  • to interfere with the Site's operation, servers, or networks; or

  • to use the Site in any manner that could damage SolvieraHome or another person.

We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

20. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Site and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Site will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes or limits any warranty, guarantee, condition, consumer right, or other legal protection that cannot lawfully be excluded or limited.

Any product-specific warranty expressly offered on the Site will apply according to its stated terms.

21. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

To the fullest extent permitted by applicable law, SolvieraHome and Shenzhen Seranrong International Trading Co., Ltd., including our directors, officers, employees, affiliates, agents, contractors, service providers, and suppliers, will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Site or Services where such exclusion is permitted by law.

This may include loss of profits, loss of revenue, loss of data, or loss of business opportunity.

Where our liability may lawfully be limited, our aggregate liability arising from a particular purchase will not exceed the amount paid by you for the product giving rise to the claim.

The limitations in this section do not apply where prohibited by applicable law, including where applicable to liability arising from fraud, fraudulent misrepresentation, intentional misconduct, death or personal injury caused by negligence, or mandatory consumer protection rights.

22. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shenzhen Seranrong International Trading Co., Ltd., SolvieraHome, and our affiliates, officers, employees, agents, contractors, and service providers from third-party claims, liabilities, damages, and reasonable costs resulting from your unlawful use of the Site, your material breach of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent a claim results from our own unlawful conduct or where such an obligation is prohibited by applicable consumer law.

23. FORCE MAJEURE

We will not be responsible for a failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, to the extent permitted by applicable law.

Such events may include natural disasters, severe weather, fire, flood, epidemic or pandemic events, war, civil unrest, governmental actions, customs disruptions, labor disputes, transportation interruptions, telecommunications failures, carrier disruptions, power failures, or similar events.

We will make reasonable efforts to minimize the effect of such events on affected orders.

24. TERMINATION

These Terms remain effective while you use the Site or Services.

You may stop using the Services at any time.

We may suspend or terminate access to the Site where reasonably necessary because of a violation of these Terms, suspected fraud, unlawful activity, abuse of the Site, security risks, or legal requirements.

Termination does not affect rights or obligations that arose before termination.

Sections that by their nature should survive termination will continue to apply.

25. SEVERABILITY

If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.

The remaining provisions will continue in full force and effect.

26. NO WAIVER

If we do not immediately exercise or enforce a right available to us under these Terms, this does not mean that we waive that right.

A waiver of one right or breach does not constitute a waiver of any other right or subsequent breach.

27. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, Cancellation Policy, and any additional terms expressly presented in connection with a particular product, promotion, or Service, constitute the agreement between you and us concerning your use of the Site and applicable purchases.

Nothing in this section limits rights arising under mandatory applicable law.

28. GOVERNING LAW AND DISPUTES

These Terms and your use of the Services are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles, except to the extent that mandatory laws in your country or region of residence provide you with protections that cannot lawfully be excluded.

If a dispute arises, we encourage you to contact us first at support@solvierahome.com so that we can attempt to resolve the matter directly.

Subject to any mandatory rights you may have to bring proceedings in another jurisdiction, disputes arising out of or relating to these Terms, the Site, or the Services may be submitted to a court of competent jurisdiction in Shenzhen, Guangdong Province, People's Republic of China.

Nothing in this section deprives a consumer of any mandatory rights regarding jurisdiction, remedies, dispute resolution, or applicable law available under the laws of their place of residence.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, technology, legal requirements, or other operational needs.

The latest version will be posted on this page with an updated “Last Updated” date.

Changes will apply prospectively from the date they become effective unless otherwise required by law.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Site after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by applicable law.

30. CONTACT INFORMATION

If you have any questions, complaints, or concerns regarding these Terms, an order, or our Services, please contact us:

Shenzhen Seranrong International Trading Co., Ltd.
Registration No.: 91440300MAKCTJB127
Trading Name: SolvieraHome
Website: www.solvierahome.com
Email: support@solvierahome.com
Tel: 15969274239
Address: Room 502, No. 107, Central Area, Liutang Old Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China