Contact information
Contact Us
We’re Here to Help
Thank you for visiting SolvieraHome. Whether you have a question about your order, shipping, returns, or one of our products, our customer support team is happy to assist you.
For faster assistance, please include your order number and the email address used to place your order when contacting us.
Order Status
Want to check the status of your shipment?
Please visit 17TRACK to track your order online:
Please note that tracking information may take some time to update after your order has been shipped.
Other Questions
You may find the answer to your question in our FAQ Help Center:
If you still need assistance, please leave us a message using the contact form below. Our customer support team will be happy to help.
Our office hours are 9:00 AM–5:00 PM EST.
We respond to most emails within one business day. If you do not receive a response from us, please check your spam or junk folder, as our reply may have been filtered there.
We appreciate your patience and will do our best to get back to you as quickly as possible.
To help us assist you efficiently, please avoid sending multiple emails regarding the same inquiry, as this may delay our response time.
Contact Us
Email: support@solvierahome.com
You can also contact us directly through the contact form on this page.
When contacting us about an existing order, please provide your order number whenever possible.
Business Information
Brand: SolvieraHome
Company Name: Shenzhen Seranrong International Trading Co., Ltd.
Registration No.: 91440300MAKCTJB127
Email: support@solvierahome.com
Telephone: +86 159 6927 4239
Business Address:
Room 502, No. 107, Central Area, Liutang Old Village,
Liutang Community, Xixiang Subdistrict, Bao'an District,
Shenzhen, China
Please note: This business address is not necessarily a return address. Please contact our customer support team before returning any products to receive the correct return instructions and return address.