Privacy Policy

Last Updated: September 21, 2026

This Privacy Policy describes how Shenzhen Seranrong International Trading Co., Ltd., operating under the brand SolvieraHome ("SolvieraHome," "we," "us," or "our"), collects, uses, discloses, stores, and otherwise processes personal information when you visit, use, or make a purchase from www.solvierahome.com (the "Site"), communicate with us, or otherwise use our products and services (collectively, the "Services").

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Who We Are

The operator of SolvieraHome and the controller of personal information collected through the Site, where applicable, is:

Company Name: Shenzhen Seranrong International Trading Co., Ltd.
Registration No.: 91440300MAKCTJB127
Brand / Store Name: SolvieraHome
Website: www.solvierahome.com
Email: support@solvierahome.com
Tel: +86 159 6927 4239
Address: Room 502, No. 107, Central Area, Liutang Old Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide to Us

We may collect information that you provide directly to us, including:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.

• Order and transaction information, such as products purchased, order history, returns, refunds, cancellations, and transaction details.

• Account information, such as login credentials, account preferences, and saved information if you create an account with us.

• Payment-related information, such as payment method and payment confirmation. Payment card information is generally processed securely by Shopify and/or our payment service providers, and we may not receive or store your complete payment card number.

• Customer support information, including information you provide when contacting us about an order, product, return, complaint, or other inquiry.

• Marketing preferences, including whether you have subscribed to or unsubscribed from our promotional communications.

• Other information that you choose to provide to us.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect certain information, including:

• IP address;

• browser type and version;

• device type and operating system;

• device identifiers;

• time zone and approximate location;

• pages or products viewed;

• referring website or source;

• interactions with the Site;

• shopping cart activity;

• date and time of visits; and

• information collected through cookies, pixels, tags, log files, and similar technologies.

We may use this information to operate the Site, improve our Services, understand customer behavior, prevent fraud, measure performance, and, where permitted, provide relevant advertising.

3. Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies and similar technologies to operate and improve the Site.

Cookies may be used for purposes including:

• keeping the Site functioning correctly;

• remembering your preferences and shopping cart;

• enabling account and checkout functions;

• protecting against fraud and unauthorized activity;

• understanding how visitors use the Site;

• measuring website and marketing performance; and

• supporting personalized advertising where permitted by law.

Some cookies are necessary for the operation of our Site and cannot reasonably be disabled. Other cookies, including certain analytics or advertising cookies, may be subject to your consent depending on your location.

Where available, you may manage your preferences through the Cookie Preferences tool on our Site. You can also configure your browser to block or delete cookies, although doing so may affect certain Site functions.

Where required by applicable law and supported by our platform, we may also recognize legally required opt-out preference signals, such as Global Privacy Control.

4. How We Use Personal Information

We may use personal information for the following purposes:

Providing Our Services

We use personal information to:

• process and fulfill orders;

• process payments;

• arrange shipping and delivery;

• provide order confirmations and shipping updates;

• manage returns, refunds, exchanges, and cancellations;

• maintain customer accounts;

• provide customer support; and

• otherwise perform our contractual obligations to you.

Improving Our Store and Services

We may use information to:

• understand how customers interact with the Site;

• improve website functionality and usability;

• analyze product and customer trends;

• personalize your shopping experience; and

• develop or improve our products and Services.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• send promotional emails or other marketing communications;

• inform you about products, promotions, or special offers;

• measure marketing effectiveness; and

• display advertising that may be relevant to your interests.

Where consent is required, we will conduct such activities only after obtaining the appropriate consent.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant communication.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional messages relating to your orders, account, customer service requests, or other transactions.

Security and Fraud Prevention

We may process personal information to:

• authenticate transactions;

• detect and prevent fraudulent or suspicious activity;

• protect customers and our business;

• maintain the security of our Site and systems; and

• investigate violations of our policies or Terms of Service.

Legal and Compliance Purposes

We may use or disclose personal information where necessary to:

• comply with applicable laws and regulations;

• respond to lawful requests from courts, regulators, law enforcement, or government authorities;

• establish, exercise, or defend legal claims;

• enforce our agreements and policies; and

• protect our rights, property, customers, and other persons.

5. Legal Bases for Processing

Where laws such as the General Data Protection Regulation ("GDPR") or UK GDPR apply, we process personal information under one or more appropriate legal bases, including:

• Performance of a contract, such as processing your order and arranging delivery;

• Legitimate interests, such as improving our Services, preventing fraud, securing our systems, and operating our business, provided those interests are not overridden by your rights;

• Consent, such as for certain marketing or non-essential cookies where required; and

• Compliance with legal obligations, such as tax, accounting, consumer protection, and regulatory requirements.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

These recipients may include:

• Shopify, which hosts and supports our online store;

• payment processors and payment providers, including PayPal where you choose to use such payment options;

• shipping, logistics, fulfillment, and delivery providers;

• cloud hosting, IT, security, and fraud-prevention providers;

• customer service providers;

• analytics and website performance providers;

• email, marketing, and advertising providers, where applicable;

• professional advisers, such as accountants, auditors, lawyers, or insurers;

• government agencies, regulators, courts, or law enforcement authorities where disclosure is required or permitted by law; and

• successors or counterparties in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of all or part of our business.

We require service providers that process personal information on our behalf to process such information only for appropriate purposes and subject to applicable contractual and legal requirements.

7. Shopify

Our Site is hosted and powered by Shopify.

Shopify processes certain personal information about visitors and customers in order to provide its e-commerce, security, payment, analytics, personalization, and related services.

Information submitted through the Site may therefore be transmitted to and processed by Shopify and its service providers in countries other than the country in which you live.

Shopify may also process certain information independently for features and services it provides directly. The way Shopify handles such information is governed by Shopify's applicable privacy policies.

Depending on where you live, Shopify may provide additional privacy controls or a privacy portal through which certain rights relating to information processed directly by Shopify may be exercised.

8. Advertising and Sale or Sharing of Personal Information

We do not sell personal information for monetary payment.

However, certain uses of analytics, advertising, cookies, or similar technologies may be considered a "sale," "sharing," or use for "targeted advertising" under certain U.S. state privacy laws, even where no money is exchanged.

Depending on where you live and the technologies enabled on our Site, you may have the right to opt out of such processing.

Where applicable, you can exercise available choices through our Site's Cookie Preferences or other privacy controls, or by contacting us at support@solvierahome.com.

We do not knowingly sell or share for targeted advertising the personal information of individuals under 16 years of age.

9. International Transfers

SolvieraHome is operated by a company located in China, and we sell and provide Services internationally.

As a result, your personal information may be transferred to, stored in, or processed in countries outside the country in which you live, including China, the United States, Canada, and other jurisdictions in which Shopify or our service providers operate.

Privacy laws in these countries may differ from the laws in your country.

Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally. These measures may include recognized contractual safeguards, such as Standard Contractual Clauses or other legally approved transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our Services;

• maintain your account;

• process and document transactions;

• comply with tax, accounting, consumer protection, and other legal requirements;

• resolve disputes;

• prevent fraud; and

• enforce our agreements.

The applicable retention period depends on the type of information, the purpose for which it was collected, legal requirements, and legitimate business needs.

When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

You should protect your account credentials and should not send highly sensitive or confidential information to us through unsecured communication channels.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information, including the right to:

• request access to personal information we hold about you;

• obtain information about how we collect, use, or disclose your personal information;

• request correction of inaccurate or incomplete information;

• request deletion of personal information;

• request a portable copy of certain personal information;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent;

• opt out of certain targeted advertising, sale, or sharing of personal information;

• appeal certain decisions regarding a privacy request, where applicable; and

• lodge a complaint with an appropriate data protection or regulatory authority.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing a privacy request. Where permitted by law, you may also use an authorized agent to submit a request on your behalf, although we may require proof that the agent is authorized to act for you.

We will not unlawfully discriminate against you for exercising your privacy rights.

To exercise your rights, please contact:

Email: support@solvierahome.com

Please include sufficient information for us to identify your request and, where necessary, verify your identity.

13. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide you with additional rights, including rights of access, correction, deletion, restriction, portability, objection, and withdrawal of consent.

You may also have the right to lodge a complaint with the data protection authority responsible for your place of residence or work.

Where personal information is transferred outside your jurisdiction, we will use applicable safeguards where required by law.

14. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on your state of residence and whether applicable legal thresholds are met, these rights may include:

• the right to know or access personal information;

• the right to correct inaccurate information;

• the right to request deletion;

• the right to obtain a portable copy of information;

• the right to opt out of certain sales, sharing, targeted advertising, or profiling; and

• the right to appeal a decision regarding a privacy request.

Where legally required, we will honor applicable privacy rights and recognized opt-out preference signals.

To submit a request, contact support@solvierahome.com or use privacy controls made available on the Site.

15. Children's Privacy

Our Services are intended for a general audience and are not directed to children.

We do not knowingly collect personal information from children below the minimum age required under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us at support@solvierahome.com, and we will take appropriate steps in accordance with applicable law.

16. Third-Party Websites and Services

Our Site may contain links to websites, applications, payment services, social media services, or other platforms operated by third parties.

We are not responsible for the privacy, security, or content practices of third parties that we do not control. We encourage you to review the privacy policies of third-party services before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, Services, or applicable legal or regulatory requirements.

When we update this Privacy Policy, we will post the revised version on the Site and update the "Last Updated" date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent before material changes take effect.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Shenzhen Seranrong International Trading Co., Ltd.
Registration No.: 91440300MAKCTJB127
Brand: SolvieraHome
Email: support@solvierahome.com
Tel: +86 159 6927 4239
Address: Room 502, No. 107, Central Area, Liutang Old Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

For purposes of applicable data protection laws, Shenzhen Seranrong International Trading Co., Ltd. is the controller of your personal information to the extent that we determine the purposes and means of processing that information.