Shipping & Delivery
Shipping & Delivery
Last Updated: September 21, 2026
Thank you for shopping with SolvieraHome. We are committed to providing a smooth and reliable delivery experience. Please review the information below regarding order processing, shipping times, tracking, customs, and delivery.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Processing time includes order verification, quality checks, packing, and preparation for shipment.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During peak shopping periods, promotional events, holidays, or periods of unusually high order volume, processing may take slightly longer.
Please note: Processing time is separate from shipping time.
2. Shipping Destinations
SolvieraHome offers international shipping to many countries and regions worldwide.
Available shipping destinations will be displayed during checkout. In some cases, we may be unable to ship to certain countries, regions, remote areas, P.O. boxes, military addresses, or locations affected by carrier restrictions.
If we are unable to ship your order to the address provided, we will contact you using the email address associated with your order.
3. Estimated Delivery Times
Estimated shipping times begin once your order has been dispatched.
Typical delivery estimates are:
United States & Canada: approximately 7–15 business days
United Kingdom & Europe: approximately 7–15 business days
Australia & New Zealand: approximately 8–18 business days
Other International Destinations: approximately 10–20 business days
These delivery times are estimates only and are not guaranteed.
Delivery may occasionally take longer due to customs clearance, local postal services, weather conditions, holidays, transportation disruptions, remote delivery locations, or other circumstances outside our reasonable control.
4. Shipping Costs
Shipping charges, if applicable, are calculated based on your delivery destination, order details, and available shipping method.
The final shipping cost will be clearly displayed at checkout before you complete your purchase.
Any free-shipping promotion will be subject to the terms displayed on our website at the time of purchase.
5. Order Tracking
Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking information.
Please allow 2–5 business days after dispatch for tracking information to become fully active, as carriers may require additional time to scan and update the shipment in their system.
Tracking updates are provided by the shipping carrier. Temporary gaps between tracking updates do not necessarily mean that your package has stopped moving.
If your tracking information has not updated for an extended period, please contact us at support@solvierahome.com.
6. Multiple Packages
We work with different fulfillment centers and shipping partners to provide our products internationally.
For this reason, an order containing multiple items may occasionally be shipped in separate packages.
If this happens, your packages may:
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Have different tracking numbers;
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Be shipped on different dates; and
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Arrive at different times.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
7. Customs, Duties and Taxes
International orders may be subject to import duties, customs fees, VAT, taxes, or other charges imposed by the destination country or local authorities.
Unless expressly stated during checkout as being included in your purchase price, these charges are not collected by SolvieraHome and are the responsibility of the recipient.
Customs regulations vary by country. We recommend checking with your local customs authority if you are unsure whether additional charges may apply.
Customs clearance may also cause delivery delays that are outside our control.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
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Recipient name;
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Street address;
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Apartment or unit number;
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City and state/province;
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Postal or ZIP code;
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Country; and
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Contact telephone number.
If you notice an error in your shipping information, please contact us at support@solvierahome.com as soon as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has already been dispatched.
SolvieraHome is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.
9. Delayed Shipments
Although most orders arrive within the estimated delivery window, delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Customs inspections or clearance delays;
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Severe weather or natural disasters;
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Carrier or postal service disruptions;
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Public holidays;
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High seasonal shipping volume;
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Transportation disruptions;
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Local delivery restrictions; or
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Incorrect or incomplete delivery information.
If your order has significantly exceeded the estimated delivery timeframe, please contact us at support@solvierahome.com with your order number so that we can review the shipment status.
10. Lost Packages
If your tracking information indicates that your package has not progressed for an unusually long period or you believe that your shipment may have been lost in transit, please contact us at support@solvierahome.com.
We will review the tracking information and, where appropriate, work with the relevant shipping carrier or fulfillment partner to investigate the shipment.
If a package is confirmed as lost in transit, we will provide an appropriate resolution in accordance with the circumstances of the order.
11. Packages Marked as Delivered
If the carrier marks your package as delivered but you cannot locate it, please first:
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Check around your property, mailbox, reception area, or other safe delivery locations;
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Ask household members, neighbors, building management, or reception staff whether they accepted the package; and
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Contact the local carrier responsible for the final delivery.
If you are still unable to locate your package, please contact us at support@solvierahome.com so that we can assist you in reviewing the available delivery information.
12. Damaged Items
If your order arrives damaged, please contact us at support@solvierahome.com as soon as possible and include:
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Your order number;
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A description of the issue;
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Clear photographs of the damaged item; and
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Photographs of the packaging, where applicable.
Please refer to our Return & Refund Policy for additional information regarding damaged, defective, or incorrect items.
13. Refused or Undeliverable Packages
If a shipment is returned because it was refused, left unclaimed, or could not be delivered due to an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.
Any refund for a returned undeliverable package will be handled in accordance with our Return & Refund Policy and applicable consumer laws.
14. Order Changes
If you need to change your shipping address or other order information, please contact us as soon as possible at:
Once an order has been processed or shipped, we may no longer be able to modify or cancel it.
15. Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
SolvieraHome
Company Name: Shenzhen Seranrong International Trading Co., Ltd.
Registration No.: 91440300MAKCTJB127
Email: support@solvierahome.com
Tel: +86 159 6927 4239
Address: Room 502, No. 107, Central Area, Liutang Old Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China
Our customer support team will be happy to assist you with questions regarding your order and delivery.