FAQs

Frequently Asked Questions

Welcome to SolvieraHome. Below you’ll find answers to some of the most common questions about ordering, payment, shipping, returns, and customer support.

Ordering & Payment

1. Do I need an account to place an order?

No. You can place an order as a guest without creating an account.

Creating an account can make future shopping easier by allowing you to check out faster and view your order information and purchase history in one place.

2. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.

Available payment methods may vary depending on your location and will be displayed at checkout.

3. Is my payment information secure?

Yes. We use secure checkout technology to help protect your personal and payment information.

Payment information is securely processed through our payment service providers. SolvieraHome does not directly store your full credit card details on our servers.

4. What currency are orders charged in?

Our transactions are processed in US Dollars (USD).

If your card or payment account uses another currency, your bank or payment provider may convert the amount using its applicable exchange rate at the time the transaction is processed.

5. Can I change my order after placing it?

If you need to change your shipping information, product selection, size, color, or other order details, please contact us at support@solvierahome.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to make changes.

Please review your order details carefully before completing checkout.

Shipping & Delivery

6. Do you ship internationally?

Yes. SolvieraHome offers worldwide shipping to many countries and regions.

Shipping availability and options may vary depending on the destination and product.

7. How long does it take to process my order?

Orders are generally processed and prepared for dispatch within 72 hours after your order has been placed and payment has been received.

Processing time includes order verification, quality checks, packing, and preparation for shipment.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

8. How long does shipping take?

Estimated standard shipping times are:

United States & Canada: approximately 2–4 weeks
Australia & New Zealand: approximately 2–4 weeks
United Kingdom & Europe: approximately 2–4 weeks
Other countries and regions: approximately 2–5 weeks

These are estimated delivery times for in-stock products and do not include order processing time.

Actual delivery times may vary depending on the destination, carrier, customs processing, local postal services, weather conditions, and other circumstances outside our control.

9. How can I track my order?

Once your order has shipped and tracking information becomes available, we will send you a shipping confirmation email containing your tracking number.

You can use the tracking number to follow the progress of your shipment.

Tracking information may take several days, and occasionally up to one week, to update after your package has been dispatched.

You may also track your shipment through 17TRACK.

10. Why hasn’t my tracking information updated?

It is normal for tracking information to take a few days to appear after your order has been shipped.

In some cases, the package may already be moving through the carrier network even though the tracking page has not yet been updated.

If your tracking information has not changed for an extended period, please contact us at support@solvierahome.com with your order number.

11. Will all items in my order arrive together?

Not always.

Some products may be stored or fulfilled from different warehouse locations. As a result, an order containing multiple products may be shipped in separate packages and may arrive on different dates.

If you receive only part of your order, another package may still be on the way.

12. What should I do if part of my order is missing?

If all tracking information shows that your order has been delivered but an item is still missing, please contact us at support@solvierahome.com.

Please include:

Your order number
The name of the missing item
Any relevant delivery or tracking information

Our customer support team will assist you.

Returns & Refunds

13. What is your return policy?

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligible returned items will be refunded in accordance with our Return & Refund Policy.

Please note that original shipping charges are non-refundable.

Return conditions may differ during certain promotional periods, so please review any promotion-specific terms before placing your order.

14. How do I start a return?

Please contact us at support@solvierahome.com before sending any item back.

In your email, please include:

Your order number
The item you would like to return
The reason for your return

Our customer support team will provide you with the appropriate return instructions and, where applicable, a return label.

Please do not send products back without contacting us first.

15. What should I do if my item arrives damaged?

If your product arrives damaged, please contact us within 14 days of receiving your order.

Email support@solvierahome.com with the subject line “DAMAGED” and include:

Your order number
A description of the issue
Clear photos showing the damaged item and, where relevant, its packaging

Once we receive the information, our team will review the issue and advise you on the next steps.

16. What happens if my package is lost during delivery?

If an insured shipment is confirmed to have been lost during delivery, please contact our customer support team.

Once the situation has been reviewed and sufficient supporting information has been provided, we will assist you according to our Shipping & Delivery Policy.

Products

17. Why does the product I received look slightly different from the photos?

Product images are intended to represent each item as accurately as possible.

However, slight differences in color or appearance may occur due to lighting, photography, screen settings, manufacturing batches, or the handmade nature of certain products.

Please refer to the individual product page for specific dimensions, materials, variations, and product details before ordering.

Customer Support

18. How can I contact SolvieraHome?

For questions about your order, shipping, returns, products, or anything else, you can contact us by email:

Email: support@solvierahome.com

Our customer support hours are generally 9:00 AM–5:00 PM EST.

We aim to respond to most customer inquiries within one business day. During weekends, holidays, or high-volume periods, responses may take a little longer.

If you do not see our reply, please check your spam or junk folder.

Your cart is empty

Cart • 0 items