Return & Refund Policy

Last Updated: September 21, 2026

At SolvieraHome, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

Please review the following Return & Refund Policy carefully before making a purchase.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

• Unused and in the same condition in which you received it;

• Free from damage, stains, alterations, or signs of misuse;

• Returned with all original accessories, parts, manuals, and packaging, where applicable; and

• Accompanied by proof of purchase or your order number.

To start a return, please contact us at support@solvierahome.com before sending any item back.

Returns sent without contacting us first may experience delays in processing.

Once your return request is approved, we will provide you with return instructions and the appropriate return address.

Please do not return products to the business address listed at the bottom of this policy unless our customer service team specifically instructs you to do so.

2. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by SolvieraHome, the customer is responsible for the cost of return shipping unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning an item. SolvieraHome cannot be responsible for customer-returned packages that are lost before reaching the designated return location.

For products that are damaged, defective, incorrect, or significantly different from what was ordered, SolvieraHome will be responsible for reasonable return shipping costs where a return is required.

Depending on the circumstances, we may provide a prepaid return label, reimburse reasonable return shipping costs, send a replacement, or offer another appropriate solution.

We do not charge a restocking fee for approved returns.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect, or missing parts, please contact us at support@solvierahome.com as soon as possible.

For the fastest resolution, we recommend contacting us within 14 days of delivery and providing:

• Your order number;

• A description of the problem; and

• Clear photos or videos showing the item, packaging, damage, defect, or incorrect product, where applicable.

After reviewing the information, we may offer a replacement, refund, partial refund, or another appropriate solution depending on the circumstances.

You will not be required to pay return shipping costs for verified defective, damaged, or incorrectly shipped products when a return is requested by us.

The 14-day notification recommendation above does not limit any statutory consumer rights that may apply in your country or region.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized, customized, or made-to-order products;

• Gift cards;

• Items that have been used, altered, damaged, or improperly handled after delivery;

• Items returned with missing parts or accessories; and

• Items specifically marked as Final Sale or non-returnable at the time of purchase, where permitted by applicable law.

If you are unsure whether your item is eligible for return, please contact us at support@solvierahome.com.

Nothing in this section excludes or limits rights that cannot legally be excluded under applicable consumer protection laws.

5. Exchanges

We currently do not guarantee direct exchanges.

If you would like a different product, size, style, or variation, please contact us regarding a return and place a new order for the desired item.

If you received the wrong product or variation because of an error on our part, please contact us and we will arrange an appropriate replacement or refund.

6. Refunds

Once your returned item is received, we will inspect it and notify you of the status of your refund.

If the return is approved, the refund will normally be processed within 7 business days after we receive and inspect the returned item.

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

After we issue a refund, your bank, credit card company, PayPal, or other payment provider may require additional time to post the refund to your account. Processing times are controlled by the payment provider and may vary.

7. Original Shipping Charges

For ordinary returns due to a change of mind, original shipping charges, expedited shipping charges, shipping insurance, and other delivery-related charges are generally non-refundable, except where required by applicable law.

If the return results from an error by SolvieraHome, such as receiving a verified defective, damaged, or incorrect item, we will provide an appropriate refund or resolution, including applicable shipping costs where appropriate.

For customers located in jurisdictions where consumer protection laws require reimbursement of standard delivery charges following a valid withdrawal or cancellation, we will comply with those requirements.

8. Partial Refunds or Reduced Refunds

In some circumstances, a full refund may not be available if an item is returned in a condition that shows handling or use beyond what is reasonably necessary to inspect the product.

Examples may include products that are damaged, incomplete, heavily used, altered, or missing accessories due to circumstances not caused by SolvieraHome.

Any reduction in refund value will be reasonable and will be applied only where permitted by applicable law.

9. Refused or Unclaimed Deliveries

Customers are responsible for providing an accurate and complete delivery address and for accepting delivery where required.

If a package is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address provided by the customer, we may deduct reasonable return or reshipping costs from the refund where permitted by law.

If the delivery problem resulted from an error by SolvieraHome or the shipping carrier, we will work with you to provide an appropriate solution.

10. Missing or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@solvierahome.com with your order number.

We will review the tracking information and, where appropriate, contact the shipping carrier or logistics provider.

If a shipment is confirmed to have been lost in transit, we will offer an appropriate resolution, which may include a replacement or refund.

If tracking information indicates that an order was delivered but you cannot locate the package, please contact us promptly so that we can assist with an investigation.

11. Order Cancellations

If you wish to cancel or change your order, please contact us at support@solvierahome.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation or modification requests before the order is processed or shipped. However, we cannot guarantee that an order can be cancelled or changed once fulfillment has begun.

If the order has already been shipped, you may request a return after receiving it in accordance with this policy.

12. International Customers and Statutory Rights

SolvieraHome sells products to customers in multiple countries and regions.

Consumer protection laws differ depending on where you live. Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any mandatory consumer rights available to you under applicable law.

For example, consumers in certain jurisdictions, including the European Union and the United Kingdom, may have statutory rights relating to cancellation, withdrawal, returns, refunds, delivery charges, defective products, and legal guarantees that apply in addition to this policy.

Where this policy conflicts with a mandatory consumer protection law applicable to your purchase, the applicable mandatory law will take precedence.

13. How to Start a Return

To request a return or report a problem with your order, please contact:

Email: support@solvierahome.com

Please include your order number and a brief explanation of your request. If your product is damaged, defective, or incorrect, please also include clear photos or videos where possible.

Our customer service team will provide the appropriate return instructions.

Do not send a return to any address without first receiving return instructions from us.

14. Contact & Company Information

This website and store are operated by:

Company Name: Shenzhen Seranrong International Trading Co., Ltd.

Registration No: 91440300MAKCTJB127

Email: support@solvierahome.com

Tel: 15969274239

Address:
Room 502, No. 107, Central Area, Liutang Old Village,
Liutang Community, Xixiang Subdistrict,
Bao'an District, Shenzhen, China

If you have any questions regarding this Return & Refund Policy, please contact us at support@solvierahome.com.